Our Policies

Please take the time to read through a few of our policies so that you understand how we operate.

Telephone Access to Doctors

Patients can telephone to speak to their doctor. Generally a message will be taken. Alternatively your call may be triaged by one of our practice nurses.

Repeat Prescriptions

As a general rule, repeat prescriptions are issued as part of a normal consultation. If you have a chronic medical condition requiring medication, we recommend you see the doctor at regular intervals for check-ups. Repeat prescriptions by telephone may be provided if the doctor has agreed to this. However, this involves the doctor reviewing the patient’s medical record to ensure appropriate and complete care. A fee of $5 is charged for the provision of this service.

Referrals

It is a legal requirement that a referral can only be issued after due consideration by the treating physician. Repeat referrals by telephone may be provided if the doctor has agreed to this. However, this involves the doctor reviewing the patient’s medical record to ensure appropriate and complete care. A fee of $10 is charged for the provision of this service.

Pathology and Radiology Results

During the consultation, patients will be informed on how to find out the results of tests. The doctor will either ask the patient to make an appointment to discuss the results or ask them to telephone the Practice Nurse on 9113 9542.

For clinically significant results, phone contact is made by our Practice Nurses to the patient. If no response is received, a registered letter is sent to the patient.

Feedback

Doctors at this clinic welcome all feedback from patients. You can discuss any issues or suggestions during your consultation or if you prefer you can put them in writing addressed to your doctor or the Practice Manager and leave them at Reception.

For unresolved complaints you can contact:

The Medical Board of Australia: 1300 419 495
Health Services Commissioner: 03 8601 5200

Privacy Act

This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is on ly available to authorised members of staff. A copy of our Privacy Policy can be obtained at reception.